Expectation Management

Expectation Management so far

So far, I’ve written 8 blog posts about expectation management. Next up are the two topics appearing in grey below. This graph shows that it can be quite an elaborate topic, to describe everything about expectation management. 8 blog posts in and I have still not gone into any real exploration of what the definition [...]

Talk to your client about their expectations

I’ve recently published posts about how you can identify expectations through guesswork or analysis. Those are good options and should not be neglected, but there is another way of learning about your client’s expectations. Ask them. Asking them sounds simple enough but there are things to be aware of when choosing that approach. Don’t introduce [...]

How to analyze your client’s expectations

Analysis differs from guessing in that analysis is based on reliable information already available. For analyzing expectations, here are some of the types information that the analysis can be based on. Project deliverables These are the low hanging fruits of finding the client’s expectations. During the planning of your project, you created some kind of [...]

How to guess the client’s expectation

One proposed way to identify the client’s expectations is to just guess! The problem with this method of identifying expectations is that it doesn’t work. Rather, we might guess right some times, but we don’t know and no amount of guessing will get us any closer to knowing – it will just get us more [...]

How do we identify expectations?

Before we can get started with listing expectations, we need to identify them. We need to figure out what expectations the client has before we can deal with those expectations. Digging down into it, I find initially 3 different ways to identify expectations. Guessing It is possible to guess the expectations of the client. It’s [...]

A list of expectations

I have the very simple idea that it must be at the very core of a formalized expectation management to maintain a list of expectations. The list should contain all expectations that have been identified. However, some expectations are obviously more important than others. Also, we need certain information about each expectation. This raises the [...]

Defining management of expectations

What will it actually mean to manage expectations? I have mentioned ‘expectation management’ many times. We have just defined expectation, but we still need to define ‘management’ before we can really get started. One definition reads “The process of dealing with or controlling things or people”. I like that one. In this context, the things [...]

Defining an expectation

My goal for this blog in the coming time is to create a system for expectation management that can be used in a real life business. For that, I’ll need your help. Before we can begin, we need to formalize some of the concepts within expectation management. Let’s start with a good one: Expectation. What [...]

Managing Expectation Management

I love the idea of expectation management. In my mind, it’s pretty clear that the level of client satisfaction is determined by how well expectations are managed. What is more important? I think expectation management could be the most important factor in a company depending on the outcome of a client/vendor relationship. What could be [...]

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