Ladies and gentlemen, I give to you, the secret of meeting the customer’s expectations every time! Change the customer’s expectation by emailing or calling them as early as possible and telling them the expected change in quality, cost or delivery time.
Read more...Successful prioritization of tasks is part of the work of a team leader or a project manager. The things that has to be considered when prioritizing, besides the obvious which is task dependencies, is resource availability, client preferences, task deadlines and many other less tangible variables. Prioritization also overlaps with the considerations that has to [...]
Read more...You need to keep people informed, so you inform them. Good. If you don’t inform them, they are not being informed, so you need to inform them to keep them informed. Whoa, did you just get dizzy!? Yeah, that’s because I’m talking in circles, stating the obvious. But it’s not that obvious. In fact, it’s [...]
Read more...When working on a project in a customer/vendor relationship, either party can ensure the failure of the project if they wish. Usually they don’t wish that, of course, but it’s relevant to be aware of. The vendor can interpret requirements too literally and deliver something that’s unusable, but is correct according to the requirements, thus [...]
Read more...Although most businesses, especially within the software industry, have well defined processes describing how they run their business, it varies how closely these processes are actually being followed. That’s not necessarily bad … The businesses that do not follow their own processes to the letter can still have successful projects, happy customers and good profits. [...]
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